Flexpak Inc. Terms of Service Welcome to Flexpak. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before accessing or using our website. ​ Overview This website is operated by Flexpak. Throughout the site, the terms “we,” “us,” and “our” refer to Flexpak. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and conditions referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content. ​ General Conditions By using this site, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose. Violation of these Terms will result in the immediate termination of your access to our services. We reserve the right to refuse service to anyone for any reason at any time. ​ Accuracy of Information We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information. ​ Modifications to the Service and Prices Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service. ​ Products or Services Certain products or services may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Refund Policy. We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. ​ Billing and Account Information We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. ​ Third-Party Links Certain content, products, and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for third-party materials or websites. User Comments and Feedback If, at our request, you send certain specific submissions (e.g., contest entries) or without a request from us, you send creative ideas, suggestions, proposals, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use any comments that you forward to us. ​ Prohibited Uses In addition to other prohibitions, you are prohibited from using the site or its content for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any international, federal, or state regulations; to infringe upon our intellectual property rights or the intellectual property rights of others; or to interfere with the security features of the Service. ​ Disclaimer of Warranties; Limitation of Liability We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall Flexpak, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of our services or products. Indemnification You agree to indemnify, defend, and hold harmless Flexpak and our parent, subsidiaries, affiliates, partners, officers, and employees from any claim or demand made by any third party due to or arising out of your breach of these Terms of Service. ​ Governing Law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States. Flexpak Refund & Satisfaction Guarantee Policy At Flexpak Inc., we prioritize your satisfaction and are committed to delivering high-quality products to support your wellness journey. However, due to the nature of our consumable products, we have specific guidelines for returns and refunds. Satisfaction Guarantee If you're not completely satisfied with your purchase, we're here to help. To initiate a refund or discuss any concerns with your order, please contact us via email at support@flexpakus.com. Refund Eligibility To be eligible for a refund: Unused and Unopened Products: All items must be in their original packaging, unopened, and unused. Time Frame: You must contact us within 30 days of your purchase to be eligible for a refund. Proof of Purchase: Please provide your order number and any relevant information to assist in processing your refund. Refund Process Once we receive your refund request, our support team will review the claim and respond within 2-3 business days. If your request is approved, a refund will be issued to your original payment method. Exceptions Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect products). Damaged or Defective Products In the rare case that you receive a damaged or defective item, please reach out to us immediately at support@flexpakus.com with your order number and a photo of the damage. We will work to resolve the issue by either replacing the product or issuing a refund. Flexpak Shipping Policy At Flexpak Inc., we are committed to delivering your products efficiently and securely. Please review our shipping policies below to ensure a smooth experience with your order. Shipping Rates & Free Shipping We offer free standard freight shipping on all U.S. orders over $10,000 UPS standard ground $30 UPS 2nd day air $60 UPS standard overnight $100 Shipping Methods & Delivery Times Standard Shipping: Orders typically arrive within 3-7 business days after processing. Expedited Shipping: For faster delivery, we offer expedited shipping options at checkout. All orders are processed Monday through Friday, excluding holidays. Orders placed after 1 PM ET will be processed the following business day. Order Processing Processing Times: Orders are typically processed within 1-2 business days. Please note that processing times may be delayed during high-demand periods. You will receive a shipping confirmation email with tracking information once your order has been shipped. Shipping Limitations For international purchasing inquiries, please reach out to sales@flexpakus.com