Privacy Policy

PRIVACY POLICY – FlexPak Inc.
Last Updated: July 25th 2025

FlexPak Inc. (“FlexPak,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website (www.FlexPakUS.com) and related services—including SMS/text messaging communications.

By using our services, submitting information, or opting into our SMS program, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide to Us

Contact Information: Name, email address, phone number, mailing address

Account Information: Login credentials, profile data

Support Information: Data provided when submitting a support request or ticket

Transaction Data: Information relating to purchases or service usage

b. Automatically Collected Information

Device/Usage Data: IP address, browser type, device identifiers, interaction behavior

Cookies & Tracking: Used for functionality, analytics, and personalization

c. SMS/Text Messaging Data

Mobile Number: Number submitted during opt-in

Opt-In Metadata: Timestamp and method of consent

SMS Interaction Data: Delivery logs, keyword responses (e.g., “STOP”, “HELP”)

2. How We Use Your Information

We use collected information to:

Provide, maintain, and improve our services and support.

Send transactional and informational communications (including SMS)

Manage your account, orders, and inquiries

Detect and prevent fraud or misuse

Comply with applicable laws and regulations

3. Disclosure of Information

We do not sell your personal information. We may share data only with:

Authorized Third Parties:

Service providers (hosting, analytics, payment processors, etc.)

SMS aggregators and platforms for message delivery

Legal authorities, when required by law

Important:
Text messaging originator opt-in data and consent will never be shared with any third parties for marketing or promotional purposes. This data is only used for essential SMS delivery via trusted providers.

4. SMS/Text Messaging Compliance

FlexPak complies with A2P 10DLC regulations and industry messaging standards.

Opt-In Requirement: You must give express written consent (via web form or keyword)

Double Opt-In: Confirmation is required to verify your subscription

Opt-Out Options: Reply “STOP” or "Out" at any time to unsubscribe.

Use Cases: SMS messages are used only for appointment confirmations, customer support updates, and service-related notifications

Message frequency may vary. Message and data rates may apply.

5. Data Security

We implement reasonable technical and administrative measures to protect your data. However, no system is completely secure. We encourage you to use caution when sharing information online.

6. Your Rights and Choices

Text Messaging: You can opt out at any time by replying “STOP”

Email Marketing: Use the “unsubscribe” link in our emails

Cookies: Adjust your browser settings to manage or reject cookies.

7. Links to Third-Party Sites

Our website and messaging services do not contain links to third-party websites. We are not responsible for third-party content, privacy policies, or practices.

8. Children’s Privacy

Our services are not intended for anyone under 18 years old. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services confirms acceptance of any changes.

10. Contact Us

If you have questions or concerns, please contact us:

FlexPak Inc.

815 SE Interstate Drive
Lawton, Oklahoma, USA 73501
📧 Email: [email protected]
🌐 Website: www.FlexPakUS.com

Let me know if you need this in HTML format, a PDF version, or as a companion document to an SMS Terms & Conditions or A2P Campaign Brief.

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