Privacy Policy
Last Updated: July 25, 2025
FlexPak Inc. ("FlexPak," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website (www.FlexPakUS.com) and related services—including SMS/text messaging communications.
By using our services, submitting information, or opting into our SMS program, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Information You Provide to Us
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Login credentials, profile data
- Support Information: Data provided when submitting a support request or ticket
- Transaction Data: Information relating to purchases or service usage
b. Automatically Collected Information
- Device/Usage Data: IP address, browser type, device identifiers, interaction behavior
- Cookies & Tracking: Used for functionality, analytics, and personalization
c. SMS/Text Messaging Data
- Mobile Number: Number submitted during opt-in
- Opt-In Metadata: Timestamp and method of consent
- SMS Interaction Data: Delivery logs, keyword responses (e.g., "STOP", "HELP")
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services and support
- Send transactional and informational communications (including SMS)
- Manage your account, orders, and inquiries
- Detect and prevent fraud or misuse
- Comply with applicable laws and regulations
3. Disclosure of Information
We do not sell your personal information. We may share data only with authorized third parties, such as hosting, analytics, payment processors, and SMS delivery platforms required to fulfill our services.
Important SMS Data Protection:
Text messaging originator opt-in data and consent will never be shared with any third parties for marketing or promotional purposes. This data is strictly used for essential SMS delivery via trusted providers.
4. SMS/Text Messaging Compliance
FlexPak complies with A2P 10DLC regulations and industry messaging standards:
- Opt-In Requirement: Express written consent required via web form or keyword
- Double Opt-In: Subscription verification required
- Opt-Out: Reply "STOP" or "Out" at any time to unsubscribe
- Use Cases: Appointment confirmations, support updates, and service notifications
5. Data Security
We implement technical and administrative measures to protect your data. While no internet transmission is completely secure, we use industry-standard precautions to safeguard personal information.
6. Your Rights and Choices
- Text Messaging: Opt out anytime by replying "STOP"
- Email Marketing: Use the "unsubscribe" link in any promotional email
- Cookies: Adjust browser settings to reject or clear cookies
7. Contact Us
FlexPak Inc.
815 SE Interstate Drive, Lawton, Oklahoma, USA 73501
Email: support@flexpakus.com
Website: www.FlexPakUS.com